Job Description
Are you looking to launch a high-growth career in customer support? Apex Horizon Solutions is currently hiring a Candidate Support Trainee for our San Antonio, TX office. We are committed to nurturing talent and offer a premium training program designed to fast-track your professional development.
As a Trainee, you won't just be answering phones; you will be immersed in a collaborative environment where your contributions matter. We pride ourselves on our competitive compensation package, comprehensive benefits, and clear path to leadership roles.
Why Join Us?
- High starting salary with performance-based bonuses.
- Full medical, dental, and vision insurance.
- Structured mentorship program with senior leaders.
- Paid training period.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on high first-call resolution rates.
- Utilize CRM systems to accurately log interactions and track customer issue resolution status.
- Assist customers in troubleshooting technical issues and navigating our software products.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Participate in daily training workshops to master product knowledge and soft skills.
- Maintain a high level of professionalism and empathy in every customer interaction.
Qualifications
- High School Diploma or GED required; Associate’s degree is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving aptitude and the ability to think critically under pressure.
- Basic computer literacy and typing proficiency (40+ wpm).
- A positive attitude and a genuine willingness to learn and grow within the company.