Job Description
Are you ready to kickstart your career in customer service? Apex Support Services is looking for a dedicated Customer Support Trainee to join our growing team in Plano, Texas.
We understand that starting a new job can be overwhelming. That’s why we offer a comprehensive training program and provide all necessary equipment to ensure your success. You will be supported by industry experts and given the tools you need to excel in a fast-paced environment.
Why Join Us?
- Full training provided.
- Equipment provided (Laptop, Headset, etc.).
- Competitive salary and benefits package.
- Modern, collaborative office environment.
If you have a passion for helping others and want to grow your technical skills, apply today!
Responsibilities
- Assist customers via phone, email, and live chat regarding technical inquiries and product support.
- Log and track all support tickets in the CRM system accurately and in a timely manner.
- Learn and master company products and troubleshooting protocols through structured training.
- Collaborate with senior support agents to resolve complex customer issues.
- Escalate unresolved issues to the appropriate department while keeping the customer informed.
- Participate in daily stand-ups and team training sessions to ensure continuous improvement.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Strong communication skills with the ability to listen actively and explain complex concepts clearly.
- Basic computer proficiency and a willingness to learn new software systems.
- A friendly, patient, and professional demeanor under pressure.
- Reliable internet connection and a quiet workspace (if working remotely/hybrid).
- Ability to pass a background check and drug screen.