Job Description
Join Alaska Tech Solutions' prestigious Customer Support Trainee program and launch your career in tech! We're seeking motivated individuals in Anchorage to receive comprehensive paid training in customer service excellence, technical troubleshooting, and industry-leading software systems. No prior experience required – we invest in your growth with 4 weeks of paid hands-on training, mentorship from senior support specialists, and a clear path to advancement. Enjoy competitive benefits including health insurance, retirement plans, and performance bonuses. Work in our modern downtown Anchorage office with stunning views of the Chugach Mountains while making a real impact for our clients across Alaska and beyond.
Responsibilities
- Master company products and services through structured training modules
- Provide exceptional customer support via phone, email, and chat platforms
- Document and resolve technical issues using ticketing systems
- Collaborate with cross-functional teams to resolve complex customer inquiries
- Contribute to process improvement initiatives based on customer feedback
- Meet key performance metrics including resolution times and customer satisfaction scores
- Participate in ongoing professional development workshops
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Basic computer proficiency with willingness to learn new technologies
- Customer service mindset with empathy and patience
- Ability to work flexible shifts including evenings and weekends
- Alaska residency preferred (relocation assistance available for qualified candidates)
- Must pass background check and pre-employment assessment