Job Description
Launch your customer service career with our comprehensive paid training program! Nexus Solutions Group is seeking motivated Customer Support Trainees in Virginia Beach to join our award-winning team. No prior experience required – we provide everything you need to succeed.
Our 8-week intensive training program covers technical troubleshooting, communication skills, and CRM systems. Upon completion, you'll transition to a full-time role with competitive benefits and clear career advancement paths. Enjoy a supportive environment where your growth is our priority.
Responsibilities
- Master company products/services through structured training modules
- Develop exceptional communication skills for phone, email, and chat support
- Practice troubleshooting techniques under expert mentorship
- Learn CRM software and ticketing systems
- Collaborate with cross-functional teams during training
- Document customer interactions using best practices
- Participate in role-playing scenarios to build confidence
- Complete certification assessments to advance to full role
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency and typing skills
- Customer service mindset with empathy and adaptability
- Ability to thrive in fast-paced training environments
- Must pass background check and drug screening
- Commitment to completing the full training program