Job Description
Join our award-winning customer support team with comprehensive paid training! Baltimore Tech Solutions is seeking motivated individuals to launch their careers in tech support through our immersive 8-week training program. No prior experience required – we provide everything you need to succeed. Enjoy competitive compensation, flexible scheduling options, and clear career advancement paths into senior roles. Our modern downtown Baltimore office features collaborative workspaces, wellness benefits, and a supportive team culture. Apply today to start your journey toward becoming a certified customer support specialist!
Responsibilities
- Complete paid training modules covering technical troubleshooting, communication protocols, and CRM systems
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions using our proprietary ticketing system with precision
- Collaborate with senior agents to resolve complex issues efficiently
- Contribute to knowledge base improvements by documenting solutions
- Meet performance metrics for response time and customer satisfaction
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Customer-focused mindset with patience and problem-solving aptitude
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Reliable transportation to downtown Baltimore office
- Previous customer service experience preferred but not required