Job Description
Join our award-winning support team at Orlando Tech Solutions! We're seeking passionate Customer Support Trainees to launch their careers in Orlando's thriving tech hub. No experience needed—just drive and dedication. Enjoy comprehensive training, career growth opportunities, and a collaborative culture where your voice matters. Apply today to start your journey!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical issues using our knowledge base and tools
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Participate in ongoing training and skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and basic software
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Willingness to work flexible hours including weekends