Job Description
Are you a natural problem solver looking to kickstart your career in customer service? Frontier Support Solutions is seeking a dedicated Customer Support Trainee to join our growing team in Anchorage, Alaska.
As a Trainee, you will receive comprehensive training and mentorship to become a top-tier support professional. We prioritize individuals with a strong desire to learn and a positive attitude over previous experience.
Why Join Us?
- Comprehensive paid training program.
- Opportunity for rapid career advancement.
- Supportive and collaborative work environment.
Don't let a lack of experience hold you back. Apply today to begin your journey with us!
Responsibilities
- Assist customers with inquiries regarding products, services, and account information via phone, email, and live chat.
- Learn and apply company policies, procedures, and software tools under supervision.
- Document customer interactions and resolutions accurately in the CRM system.
- Collaborate with senior support agents to troubleshoot complex issues.
- Identify trends in customer feedback and relay them to management.
- Provide a friendly and professional first impression to every customer.
Qualifications
- High school diploma or GED equivalent (Associate’s degree preferred but not required).
- Excellent written and verbal communication skills.
- Basic computer literacy and typing proficiency.
- Reliable high-speed internet connection and a quiet workspace.
- Strong interpersonal skills and a patient, empathetic demeanor.
- Ability to work full-time, including weekends and holidays.