Job Description
Are you ready to launch your career in a fast-paced, rewarding industry? TechConnect Solutions is looking for passionate Customer Support Trainees to join our expanding team in Buffalo, NY.
We are committed to helping you grow. Whether you are a recent graduate or looking to switch careers, we provide the comprehensive training and mentorship you need to succeed. Join a company that values your potential and invests in your future.
Why Choose TechConnect Solutions?
- Comprehensive Training: We don't just hire; we train. Learn the ins and outs of premium customer service from day one.
- Career Growth: Proven internal promotion track for high performers.
- Modern Environment: Work in a collaborative, tech-forward office setting.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Assist customers in resolving technical issues, billing questions, and product-related concerns.
- Learn and utilize our internal CRM software to track customer interactions and update records.
- Document all customer feedback and issues accurately in the support database.
- Collaborate with senior support agents and team leads to continuously improve service standards.
- Identify opportunities to enhance the customer experience and resolve problems efficiently.
Qualifications
- Education: High school diploma or GED required; Bachelor’s degree is a plus but not mandatory.
- Experience: No prior experience required. We provide full training for the right candidates.
- Skills: Excellent verbal and written communication skills; strong problem-solving abilities.
- Technical: Basic computer proficiency and ability to learn new software quickly.
- Attitude: A positive, patient, and customer-first mindset is essential.
- Availability: Must be available to work flexible shifts, including evenings and weekends.