Job Description
Join our award-winning customer support team and kickstart your career in tech! At Omaha Solutions Group, we're seeking passionate individuals for our Customer Support Trainee program. No experience required – we provide comprehensive paid training to transform your communication skills into professional expertise. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to impact thousands of customers daily.
Why You'll Love Working Here:
- Industry-leading training program with mentorship
- Clear career advancement path to senior roles
- Modern downtown Omaha office with free parking
- Comprehensive health/dental/vision benefits
- Flexible PTO and paid holidays
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and professionalism
- Master our proprietary CRM system and knowledge base during paid training
- Document interactions accurately in customer service software
- Collaborate with senior team members to resolve complex issues
- Identify process improvement opportunities for better customer experiences
- Participate in weekly skill development workshops
- Maintain 95% customer satisfaction rating post-training
Qualifications
- No prior experience required – we'll teach you everything!
- High school diploma or equivalent (college students welcome)
- Exceptional verbal/written communication skills
- Basic computer proficiency (typing 25+ WPM)
- Strong problem-solving abilities and patience
- Team player with positive attitude
- Reliable attendance and punctuality
- Must pass background check and drug screen