Job Description
Join TechGrowth Solutions as a Customer Support Trainee and kickstart your career in one of Orlando's fastest-growing tech companies! We're seeking passionate individuals eager to develop world-class customer service skills through our comprehensive paid training program. As a key member of our dynamic support team, you'll resolve technical inquiries, troubleshoot issues, and deliver exceptional experiences to our global client base. No prior experience required – we provide all the tools and mentorship needed to succeed!
Why Choose TechGrowth Solutions?
- Industry-leading training with certification opportunities
- Career advancement paths into specialist/management roles
- Comprehensive benefits package including health/dental
- Modern downtown Orlando office with flexible work options
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat support
- Document cases accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify process improvement opportunities
- Maintain high customer satisfaction metrics
- Participate in weekly skill development sessions
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Strong problem-solving abilities and patience
- Proficient in basic computer applications
- Ability to work flexible hours including weekends
- Previous customer service experience preferred
- Quick learner with adaptability to new technologies
- Positive attitude and team player mentality