Job Description
Are you ready to kickstart your career in a dynamic and fast-paced environment? Apex Solutions Group is seeking motivated Customer Support Trainees to join our growing team in Kansas City, MO. If you are eager to learn, possess great communication skills, and want to start working tomorrow, we want to hear from you!
As a Customer Support Trainee, you will receive comprehensive training and mentorship to become a top-tier support specialist. We value passion and potential over experience, so don't worry if you're just starting out. We provide the tools, the training, and the support you need to succeed in the industry.
Why Join Us?
- Rapid Career Growth: Clear path to advancement into Senior Support and Team Lead roles.
- Competitive Pay: Start at $18/hr with performance bonuses.
- Modern Benefits: Health insurance, paid time off, and retirement plans.
Responsibilities
- Master the Basics: Complete structured training modules on product knowledge and service standards.
- Handle Inquiries: Assist customers via phone, email, and live chat with patience and professionalism.
- Resolve Issues: Diagnose and troubleshoot common customer problems efficiently.
- CRM Management: Log interactions and update customer records accurately.
- Team Collaboration: Communicate effectively with the support team to resolve escalations.
- Feedback Loop: Provide insights on customer feedback to help improve our products and services.
Qualifications
- Educational Requirement: High school diploma or GED is required.
- Communication Skills: Excellent verbal and written English skills with a friendly tone.
- Technical Aptitude: Basic computer proficiency and ability to learn new software quickly.
- Availability: Must be available to work full-time shifts, including weekends and holidays.
- Drive: A self-starter attitude with a strong desire to learn and improve.