Job Description
Are you ready to launch a high-earning career in customer support? Apex Support Solutions is currently seeking motivated Customer Support Trainees in Jacksonville, FL. We are looking for individuals eager to learn and grow within a premium customer service environment.
As a Trainee, you will undergo an intensive, comprehensive training program designed to equip you with the skills needed to manage complex client issues and drive exceptional customer satisfaction. This is a unique opportunity to fast-track your career into management within a top-tier organization.
Benefits & Perks:
- Competitive hourly pay with rapid advancement opportunities.
- Comprehensive on-site and virtual training.
- Health, dental, and vision insurance.
- Paid time off and performance bonuses.
Responsibilities
- Assist customers via phone, email, and live chat regarding product inquiries and account issues.
- Learn and master internal CRM software and ticketing systems.
- Document all customer interactions accurately and efficiently.
- Identify customer needs and provide appropriate, effective solutions.
- Collaborate with senior support staff to resolve escalated issues.
Qualifications
- High school diploma or GED required.
- Excellent written and verbal communication skills.
- Ability to multitask in a fast-paced, high-volume environment.
- Basic computer literacy and typing speed of 40 WPM.
- A positive attitude and a strong desire to learn and grow.