Job Description
Join our dynamic team as an Immediate Hire Customer Support Trainee in Baltimore, MD! No prior experience required—we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, growth opportunities, and a supportive environment where your problem-solving skills shine.
Why Apply Today?
- Start work immediately with our fast-track onboarding
- Receive paid training in industry-leading CRM tools
- Work with cutting-edge technology solutions
- Competitive benefits package including health insurance
- Clear career advancement path to specialist roles
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions using Salesforce and Zendesk platforms
- Collaborate with senior agents to resolve complex technical issuesMaintain high customer satisfaction scores (CSAT) above 90%
- Participate in daily team training sessions and knowledge sharing
- Adhere to SLA response times and quality standards
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Strong typing skills (40+ WPM) and computer literacy
- Excellent verbal/written communication abilities
- Patience and empathy when handling customer concerns
- Ability to multitask in fast-paced environments
- Basic knowledge of Microsoft Office suite
- Positive attitude and willingness to learn new technologies
- Must reside in Baltimore metro area