Job Description
Join Fort Wayne Solutions Inc. as a Customer Support Trainee and kickstart your career in client success! We're seeking passionate individuals who thrive in dynamic environments and want to make a real impact. Our comprehensive training program will equip you with industry-leading skills in communication, problem-solving, and technical troubleshooting. Enjoy a collaborative workplace culture with growth opportunities, competitive benefits, and the chance to become a trusted voice for our valued clients. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Provide exceptional customer service via phone, email, and chat channels
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Participate in ongoing product knowledge training sessions
- Identify and escalate recurring problems for process improvement
- Maintain positive customer relationships throughout the support lifecycle
- Adhere to company SLAs and quality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office and web-based tools
- Ability to work flexible hours including weekends
- Previous customer service experience a plus
- Valid driver's license (for occasional on-site duties)
- Passion for helping others and continuous learning