Job Description
Join our award-winning team as an immediate-hire Customer Support Trainee! We're seeking passionate individuals to launch their careers in customer service at our Indianapolis headquarters. No experience necessary – we provide comprehensive paid training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant team culture focused on growth and innovation.
Why Choose Us?
• Industry-leading onboarding program
• Health benefits and retirement plans
• Monthly performance bonuses
• Professional development stipends
• Collaborative hybrid work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM and ticketing systems
- Document interactions and maintain accurate case records
- Collaborate with senior agents to resolve complex escalations
- Participate in ongoing training modules and skill workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and empathy
- Proficiency in Microsoft Office and web applications
- Ability to work flexible shifts including weekends
- Customer service experience or technical aptitude a plus
- Valid Indiana driver's license if field visits required