Job Description
Join our award-winning customer support team as a Trainee and launch your career in one of America's fastest-growing tech hubs! At TechSolutions Inc., we invest in talent through our intensive 12-week paid training program designed to transform motivated individuals into technical support specialists. You'll receive industry-leading certifications, mentorship from senior engineers, and a clear path to promotion within 12 months. Enjoy comprehensive benefits including health insurance, 401(k) matching, and flexible remote work options post-training. Located in Durham's Research Triangle Park, you'll be at the heart of innovation with opportunities to work with Fortune 500 clients.
Responsibilities
- Master complex software and hardware systems through our structured training curriculum
- Resolve Tier 1 customer inquiries via phone, email, and chat with 95%+ satisfaction targets
- Document technical issues using our proprietary CRM system and contribute to knowledge base
- Collaborate with engineering teams to escalate complex technical challenges
- Maintain service level agreements (SLAs) with average response time under 5 minutes
- Participate in weekly skill-building workshops and certification programs
- Support product launches and beta testing initiatives during training period
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Basic proficiency in Windows/macOS and troubleshooting concepts
- Exceptional written and verbal communication skills
- Ability to learn technical systems quickly with minimal supervision
- Customer service experience (retail, hospitality, or internships acceptable)
- Comfort working in a fast-paced, metrics-driven environment
- Must pass technical aptitude assessment and background check
- Reliable transportation to our Durham training facility (Phase 1 only)