Job Description
Are you a natural problem solver looking to kickstart your career in a dynamic environment? Global Contact Services is seeking a motivated Customer Support Trainee to join our growing team in Corpus Christi, TX.
We believe in investing in our team members. As a Trainee, you will receive comprehensive training, mentorship, and a clear path to advancement within our customer support operations. You will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and empathy.
Why Join Our Team?
- Competitive Pay: Earn a solid starting salary with performance-based incentives.
- Training: Enjoy a comprehensive paid training program designed to set you up for success.
- Growth: Clear career progression from Trainee to Senior Support Specialist and Team Lead.
- Benefits: Health, dental, and vision insurance after 90 days.
Responsibilities
- Learn and utilize our CRM software to manage customer records and interactions effectively.
- Assist customers via phone, email, and live chat with product inquiries, orders, and technical troubleshooting.
- Accurately document customer interactions, issues, and resolutions in support tickets.
- Collaborate with senior support representatives to resolve complex customer escalations.
- Participate in daily training sessions to enhance product knowledge and soft skills.
- Maintain a high level of professionalism and empathy in every customer interaction.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to remain calm and patient when handling difficult or frustrated customers.
- Willingness to learn new technologies, software, and company policies quickly.
- Flexibility to work shifts, including evenings and weekends as needed.