Job Description
Join our award-winning customer support team as a Trainee! We provide all necessary equipment (laptop, headset, software) to launch your career in tech support. No experience required – we train you from day one. Enjoy competitive pay, comprehensive benefits, and growth opportunities in our Manhattan headquarters.
Why join us?
- Industry-leading equipment provided
- 40-hour paid training program
- Career advancement tracks
- Health/dental/vision benefits
- Flexible work options after training
Responsibilities
- Provide exceptional customer support via phone, chat, and email
- Troubleshoot technical issues using provided diagnostic tools
- Document cases accurately in CRM systems
- Collaborate with senior support specialists
- Complete weekly training modules and assessments
- Meet performance metrics (response time, resolution rate)
- Adhere to company security protocols
Qualifications
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic computer literacy
- Ability to learn technical systems quickly
- Patience and problem-solving aptitude
- Reliable high-speed internet access
- Eligibility to work in the US
- Positive attitude and team spirit