Job Description
Are you ready to launch your career in customer service?
We are seeking a dedicated Customer Support Trainee to join our elite team in Tulsa, Oklahoma. As a trainee, you will receive comprehensive mentorship and hands-on training to become a top-tier support professional. This is a direct hire opportunity with a clear path to advancement.
Why Join Us?
• Competitive salary and benefits package.
• Structured training program for career growth.
• Supportive and collaborative work environment.
• Opportunities for overtime and performance bonuses.
Responsibilities
- Assist in resolving customer inquiries via phone, email, and chat in a timely and professional manner.
- Learn and utilize our CRM software to track customer interactions and issues.
- Collaborate with senior support agents to understand best practices and escalate complex issues.
- Maintain accurate records of all customer interactions and transactions in our database.
- Participate in weekly training sessions and shadow experienced team members to enhance product knowledge.
- Identify common customer pain points and suggest process improvements to the management team.
Qualifications
- High school diploma or GED is required; Associate’s degree in Business or Communications is a plus.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Previous customer service experience is a plus, but we are willing to train motivated candidates with no prior experience.
- Basic computer proficiency and typing speed of at least 35 WPM.
- Ability to remain calm and professional when handling difficult or frustrated customers.
- A valid driver’s license and reliable transportation may be required.