Job Description
Launch Your Career in Customer Support
We are seeking enthusiastic and detail-oriented individuals to join Apex Support Systems as a Customer Support Trainee in Detroit, MI. This is a unique opportunity to launch a rewarding career in the technology sector with comprehensive paid training and a clear path to advancement.
As a Trainee, you will be immersed in our supportive culture, working under the mentorship of senior agents to develop the skills necessary to excel in a fast-paced environment. We value curiosity, resilience, and a genuine desire to help others.
What You Will Do
Our training program is designed to prepare you for a successful career in customer success.
Responsibilities
- Assist customers with product inquiries via phone, email, and live chat.
- Log and track customer interactions in our CRM system with high accuracy.
- Learn and master technical product knowledge through structured coursework.
- Collaborate with the team to troubleshoot and resolve customer issues.
- Participate in daily training sessions and role-playing exercises.
- Provide feedback on common customer pain points to the product team.
Qualifications
- High School Diploma or GED required.
- Excellent verbal and written communication skills.
- A patient, empathetic, and professional demeanor.
- Basic computer literacy and typing proficiency.
- Ability to work full-time hours, including weekends if required.