Job Description
Join our award-winning customer experience team in sunny Tampa! Innovate Solutions Group is seeking passionate individuals to launch their careers in customer support. This direct-hire trainee program combines comprehensive training with hands-on experience, setting you up for long-term success in a dynamic, growth-oriented environment. Enjoy competitive benefits, mentorship opportunities, and a culture that values your development.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master company products/services through structured training modules
- Document interactions and resolve issues efficiently using CRM systems
- Collaborate with senior agents to resolve complex escalations
- Contribute to process improvement initiatives
- Meet performance metrics including CSAT and resolution targets
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or retail experience preferred
- Excellent communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to type 40+ WPM
- Positive attitude with strong resilience
- Must pass background check and drug screen