Job Description
Join Nexus Solutions as a Customer Support Trainee in Jersey City, NJ! We're seeking passionate individuals to launch their careers in tech support with weekly pay and comprehensive training. Enjoy modern workspaces, mentorship from industry experts, and opportunities for rapid advancement. Perfect for recent graduates or career changers looking to enter the dynamic customer service field. Apply today and start earning weekly!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Master our proprietary CRM and ticketing systems during paid training
- Document interactions accurately in internal databases
- Collaborate with senior agents to resolve complex escalations
- Meet weekly performance metrics for resolution time and customer satisfaction
- Participate in continuous skills development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and problem-solving abilities
- Basic proficiency with Microsoft Office and web applications
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience a plus but not required
- Must pass background check and drug screening
- Authorized to work in the United States