Job Description
Join our award-winning customer support team in Columbus! TechSolutions Inc. is seeking passionate individuals to launch their careers in tech through our comprehensive Customer Support Trainee program. No prior experience required – we provide hands-on training to transform you into a customer service expert. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in Ohio's thriving tech hub. Apply today and start your journey with an industry leader!
Responsibilities
- Master company products/services through immersive training programs
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and track cases in CRM systems
- Collaborate with senior support agents to escalate complex issues
- Meet daily performance metrics for resolution time and customer satisfaction
- Continuously refine skills through ongoing coaching and feedback
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Windows/Mac OS and basic software applications
- Ability to work flexible shifts including weekends/holidays
- Passion for helping others and learning new technologies
- Previous customer service experience (internships/volunteer work acceptable)
- Valid driver's license (for occasional on-site requirements)