Job Description
Join our award-winning customer support team at ConnectCare Solutions! We're seeking passionate individuals for our flexible-hours Customer Support Trainee program in Newark, NJ. No experience needed – we provide comprehensive training to launch your career in tech support. Enjoy remote-friendly options with weekday/evening shifts while supporting cutting-edge healthcare technology. Our collaborative culture offers growth opportunities and competitive benefits.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat support channels
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Contribute to process improvement initiatives
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Comfortable with technology and learning new software
- Ability to work independently with minimal supervision
- Strong problem-solving and critical thinking abilities
- Available for flexible shifts (evenings/weekends)
- Basic computer proficiency required
- Previous customer service experience preferred