Job Description
Join TechCare Solutions as a Customer Support Trainee and kickstart your career in tech! We provide all necessary equipment (laptop, headset, software licenses) to ensure your success. Our comprehensive 8-week training program covers troubleshooting techniques, customer communication protocols, and industry best practices. Enjoy a modern workspace with mentorship from senior specialists and clear career progression paths to senior support roles. What we offer: Competitive salary, health benefits, flexible scheduling, and ongoing professional development.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat using provided equipment
- Master company products through structured training modules
- Document support cases accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Adhere to SLAs and performance metrics
- Participate in weekly feedback sessions with supervisors
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer proficiency with willingness to learn new software
- Strong verbal/written communication skills
- Problem-solving aptitude and patience
- Ability to work independently in a remote/hybrid setting
- Customer service experience (retail/restaurant acceptable)
- Reliable high-speed internet access