Job Description
Immediate Hire Opportunity! InnovateKC Solutions is seeking motivated Customer Support Trainees to join our dynamic team in Kansas City, MO. No prior experience required – we provide comprehensive training to launch your career in tech support. Enjoy competitive benefits, flexible scheduling, and a fast-paced environment where your growth is our priority.
Our ideal candidates are passionate problem-solvers with excellent communication skills. If you thrive in customer-facing roles and want to build a foundation in IT support, this is your chance to start immediately!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions using our CRM system while maintaining accurate records
- Collaborate with senior agents to resolve complex technical issues
- Participate in ongoing training programs to master product knowledge
- Meet daily performance metrics for response time and resolution rates
- Identify trends in customer feedback to improve service quality
- Uphold company standards for professionalism and brand representation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Ability to learn technical products quickly with minimal supervision
- Proficiency in Microsoft Office and basic computer troubleshooting
- Customer-focused mindset with patience and problem-solving aptitude
- Available for flexible shifts including evenings/weekends
- Valid driver's license for occasional on-site support
- Background check and drug screen required post-hire