Job Description
Join TechFlow Solutions' award-winning support team as a Customer Support Trainee in Atlanta! We're seeking motivated individuals with a passion for problem-solving to launch their careers in tech. No prior experience required – we provide comprehensive training on our cutting-edge platforms. Enjoy competitive benefits, growth opportunities, and a dynamic work environment in the heart of Atlanta's tech hub. Apply today to start your journey!
Responsibilities
- Master company products/services through immersive training programs
- Resolve customer inquiries via phone, email, and chat support channels
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex escalations
- Identify process improvement opportunities
- Meet monthly performance metrics for response time and resolution
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Customer service mindset with empathy and patience
- Willingness to work flexible hours including weekends
- Must pass background check and drug screening