Job Description
Launch your career in customer support with TechSolve Inc., a leader in innovative tech solutions! We're seeking passionate Customer Support Trainees in Fresno to join our dynamic team. Equipment provided – you'll receive a company laptop, headset, and all necessary tools to excel. No experience needed – we provide comprehensive paid training and ongoing mentorship. Join us to grow professionally while making a real impact in our customers' lives.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Utilize provided equipment to troubleshoot technical issues and resolve concerns
- Document interactions accurately in our CRM system for quality assurance
- Collaborate with senior team members to escalate complex issues
- Continuously build product knowledge through company training modules
- Maintain high customer satisfaction metrics and performance standards
- Participate in team meetings to share insights and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and typing skills (35+ WPM)
- Strong verbal communication and active listening abilities
- Customer-focused mindset with problem-solving aptitude
- Ability to work independently and in team environments
- Reliable transportation to Fresno office (training period)
- Must pass background check and drug screening
- Availability to work flexible shifts including weekends