Job Description
Join our award-winning customer support team in Fort Wayne and launch your career in tech! We're seeking passionate individuals ready to transform into customer experience experts through our comprehensive paid training program. As a Trainee, you'll gain hands-on experience with cutting-edge CRM systems while building foundational skills in communication, problem-solving, and conflict resolution. Enjoy a collaborative work culture with growth opportunities into senior roles within 12-18 months. No prior experience required – we invest in potential!
Responsibilities
- Master company products/services through structured onboarding modules
- Resolve customer inquiries via phone, email, and chat channels
- Document cases accurately in Salesforce and Zendesk systems
- Collaborate with senior agents to escalate complex issues
- Meet daily performance metrics (response times, resolution rates)
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and critical thinking
- Customer-centric mindset with empathy
- Basic technical aptitude (no coding required)
- Reliable transportation to our downtown Fort Wayne office