Job Description
Join our award-winning support team as a Customer Support Trainee in Corpus Christi! We're seeking motivated individuals with flexible availability to deliver exceptional service to our clients. This entry-level role offers comprehensive training and growth opportunities within a supportive environment. Enjoy the freedom to balance work with your personal schedule while building a rewarding career in customer service. No prior experience required – we provide all necessary training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions and resolve issues using our CRM system
- Collaborate with senior agents to escalate complex cases
- Participate in ongoing training modules to enhance product knowledge
- Maintain accurate records of customer feedback and service trends
- Adhere to company policies while maintaining flexible scheduling
Qualifications
- High school diploma or equivalent required
- Strong communication skills in English (bilingual a plus)
- Ability to work independently with minimal supervision
- Comfortable with flexible scheduling (evenings/weekends available)
- Basic computer proficiency and typing skills
- Customer service mindset with patience and problem-solving aptitude
- Reliable transportation to our Harbor Drive location