Job Description
Join our award-winning customer experience team as a Customer Support Trainee in the heart of Washington, DC! This direct-hire opportunity offers comprehensive training and a clear career growth path for motivated individuals passionate about delivering exceptional service. You'll master industry-leading tools while supporting clients in the technology sector. Our collaborative environment includes mentorship programs and performance-based advancement opportunities. Enjoy competitive benefits, professional development stipends, and the chance to build a lasting career in one of DC's most dynamic industries.
Responsibilities
- Master company products/services through structured onboarding and shadowing programs
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with senior team members to troubleshoot complex issues
- Participate in daily training sessions covering technical skills and soft skills
- Contribute to process improvement initiatives to enhance customer satisfaction
- Meet performance metrics for response time and resolution quality
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 0-2 years of customer service or related experience
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and adaptability
- Proficiency with Microsoft Office and willingness to learn new software
- Ability to work flexible hours including weekends as needed
- Valid authorization to work in the United States
- Passion for technology and customer-centric mindset