Job Description
Launch your career in customer service with our comprehensive training program! Innovate Solutions Inc. is seeking motivated Customer Support Trainees in Stockton, CA. Join our dynamic team where you'll receive paid hands-on training in communication, problem-solving, and CRM systems. Enjoy a supportive environment with growth opportunities into senior roles. Benefits include health insurance, 401(k), and professional development stipends. Perfect for career changers and recent graduates!
Responsibilities
- Master company products/services through immersive training modules
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Document cases accurately in Salesforce and other CRM platforms
- Collaborate with senior support agents to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Identify process improvement opportunities during training period
- Participate in weekly coaching sessions and role-playing exercises
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with willingness to learn new software
- Customer service mindset with positive attitude
- Ability to work flexible hours including weekends
- Valid driver's license and reliable transportation
- Pass background check and drug screening