Job Description
Join our award-winning customer support team as a Trainee and launch your career in tech with industry-leading compensation! We're seeking ambitious individuals in Jacksonville to receive elite training in advanced CRM systems, conflict resolution, and SaaS troubleshooting. Enjoy comprehensive benefits including health insurance, 401(k) matching, and paid certification programs. Our immersive 90-day development track guarantees rapid advancement to senior roles for high performers. Work in a modern downtown office with flexible schedules and quarterly performance bonuses.
Responsibilities
- Master proprietary customer support software and ticketing systems
- Resolve complex technical issues via phone, chat, and email
- Develop expertise in our SaaS product ecosystem
- Collaborate with engineering teams to escalate critical bugs
- Maintain 95%+ customer satisfaction metrics
- Document solutions in knowledge base with best practices
- Mentor junior agents after probation period
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency in Zendesk, Salesforce, or similar platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot network connectivity issues
- Strong problem-solving aptitude with logical mindset
- Valid Florida driver's license (for occasional field visits)
- Basic HTML/CSS knowledge (training provided)