Job Description
Join Omaha Solutions Group's award-winning support team as a Customer Support Trainee! This immersive full-time program combines hands-on experience with comprehensive training to launch your career in customer service excellence. Located in Omaha's vibrant downtown, you'll work alongside industry experts while developing critical skills in communication, problem-solving, and client relationship management. We offer competitive benefits, growth opportunities, and a supportive team environment where your contributions are valued.
Responsibilities
- Provide responsive and empathetic support via phone, email, and chat channels
- Master company products/services through structured training modules
- Document customer interactions using CRM systems with precision
- Collaborate with senior team members to resolve complex issues
- Identify process improvement opportunities and implement solutions
- Contribute to team knowledge base with customer insights
- Maintain service level standards (95%+ satisfaction target)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office and CRM software
- Ability to thrive in fast-paced, dynamic environments
- Customer service experience or relevant internship preferred
- Must pass background check and drug screening
- Reliable transportation required for occasional team events