Job Description
Join our award-winning customer support team in Lubbock, TX! We're seeking enthusiastic individuals for immediate full-time trainee positions with competitive benefits and growth opportunities. No prior experience required—comprehensive training provided!
As a Customer Support Trainee, you'll be the first point of contact for our clients, delivering exceptional service while learning industry-leading support methodologies. We invest in our people with mentorship programs and clear advancement paths to senior roles.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Document cases accurately in our CRM system while maintaining service standards
- Collaborate with senior agents to resolve complex technical issues
- Participate in daily training sessions on product knowledge and communication skills
- Contribute to team performance metrics including first-contact resolution
- Identify process improvement opportunities during client interactions
- Adhere to company policies and security protocols at all times
Qualifications
- High school diploma or equivalent required; college degree preferred
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficient in basic computer applications (MS Office, browsers)
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies
- Authorized to work in the United States without sponsorship