Job Description
Join our award-winning customer support team as a Trainee and launch your career in tech! We're seeking motivated individuals in Columbus, OH to provide exceptional service while receiving comprehensive training. No prior experience required – we invest in your growth with paid onboarding, mentorship, and clear advancement paths. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture focused on collaboration and innovation.
What We Offer:
- 40-hour paid training program covering product knowledge and support techniques
- Health benefits, paid time off, and retirement savings options
- Opportunities for specialization in tech support or account management
- Modern downtown office with free parking and transit access
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Document interactions in CRM systems with precision
- Collaborate with senior agents to resolve complex issues
- Identify trends and provide feedback for product improvements
- Maintain service quality metrics (e.g., CSAT scores)
- Participate in weekly training sessions and team meetings
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with attention to detail
- Proficiency in Microsoft Office and basic tech troubleshooting
- Customer service mindset with patience and empathy
- Must be authorized to work in the US
- Background check required post-offer