Job Description
Join Nexus Global Solutions' elite customer support team in sunny Miami! We're seeking motivated Customer Support Trainees ready to launch a lucrative career in tech. Our comprehensive 6-month program combines hands-on training with competitive compensation, performance bonuses, and clear advancement pathways. Enjoy Miami's vibrant culture while mastering industry-leading CRM tools, troubleshooting techniques, and client management strategies. Benefits include health insurance, 401k matching, and paid certifications. Transform your passion for helping others into a high-paying profession with one of Miami's fastest-growing tech employers.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, chat, and email with 95%+ satisfaction
- Document cases accurately in Salesforce and Zendesk systems
- Collaborate with senior agents to resolve complex escalations
- Contribute to knowledge base improvements and process optimizations
- Meet key performance metrics: CSAT, FCR, and AHT targets
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Proficiency with Windows OS and standard productivity software
- Exceptional written and verbal communication skills in English
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and multi-tasking abilities
- Spanish fluency a significant plus
- Passion for continuous learning and self-improvement