Job Description
Join our award-winning customer support team as an immediate hire Trainee! At Apex Solutions Inc., we're revolutionizing tech support for Fortune 500 clients in Toledo, OH. No prior experience required – we provide comprehensive paid training to transform you into a customer service superstar. This is your fast track to a stable career with growth opportunities into senior roles, competitive benefits, and a collaborative environment where your voice matters.
Why Choose Us?
- Immediate Start: Begin training within 48 hours of acceptance
- Career Growth: Clear path to Team Lead and Specialist positions
- Benefits Package: Health insurance, 401K matching, and paid time off
- Modern Workspace: Hybrid work options with downtown Toledo office
Responsibilities
- Master product knowledge through our intensive paid training program
- Resolve customer inquiries via phone, email, and chat support
- Document interactions accurately in our CRM system
- Collaborate with senior agents to resolve complex cases
- Meet performance metrics for first-call resolution and customer satisfaction
- Participate in weekly skill development workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM with high accuracy
- Comfortable using multiple software applications simultaneously
- Resilience under pressure and patience with diverse customer needs
- Strong attention to detail in documentation
- Valid Ohio driver's license (for occasional client visits)
- Availability for rotating weekend shifts