Job Description
Join our award-winning customer service team as a Customer Support Trainee in Fresno, CA! This direct-hire opportunity offers comprehensive training and career growth potential in a dynamic tech environment. You'll develop expertise in our cutting-edge products while delivering exceptional support to clients nationwide. Our collaborative culture values innovation and employee development, with pathways to senior roles and specialized certifications. Enjoy competitive benefits including health insurance, 401(k) matching, and paid time off. Apply today to launch your career with a company that invests in its people!
Responsibilities
- Complete intensive training on company products, systems, and support protocols
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and maintain accurate records in CRM systems
- Collaborate with senior agents to resolve complex technical issues
- Identify process improvement opportunities and implement solutions
- Adhere to SLAs and maintain high customer satisfaction scores
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Basic computer proficiency and ability to learn new software quickly
- Customer service mindset with problem-solving aptitude
- Ability to work flexible hours including weekends
- Valid California driver's license (if required for occasional site visits)
- Pass background check and drug screening