Job Description
Join our award-winning customer support team in Honolulu! We're seeking passionate individuals to kickstart their careers in tech support. Enjoy comprehensive training, competitive benefits, and a vibrant work culture in Hawaii's business hub. No prior experience required – we invest in our people with industry-leading onboarding programs. Work remotely 2 days/week after training with full benefits package including health insurance, 401K matching, and generous PTO.
Responsibilities
- Provide exceptional customer support via phone, email, and chat for SaaS clients
- Master our proprietary CRM and ticketing systems during intensive training
- Collaborate with senior agents to resolve complex technical issues
- Document case details accurately in our knowledge base
- Identify and escalate recurring problems to product teams
- Maintain 95% customer satisfaction rating in post-interaction surveys
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Exceptional verbal and written communication skills
- Basic proficiency with Microsoft Office and web browsers
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving aptitude and patience
- Must be authorized to work in the United States
- Pass background check and drug screen
- Valid Hawaii driver's license (for occasional client visits)