Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate individuals to kickstart their careers in customer support through our comprehensive training program. As a Customer Support Trainee, you'll learn industry-leading strategies for resolving inquiries, building client relationships, and driving satisfaction metrics. Enjoy mentorship from senior agents, flexible scheduling options, and clear career advancement paths within our rapidly growing tech company. Wichita residents receive relocation assistance and competitive benefits including health insurance, 401K matching, and professional development stipends.
Responsibilities
- Master product knowledge through immersive training modules and shadowing sessions
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with cross-functional teams to escalate complex technical issues
- Contribute to process improvement initiatives based on customer feedback trends
- Participate in monthly skill-building workshops and certification programs
- Support seasonal peak demand periods with flexible overtime availability
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years customer service or technical support experience
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce a plus)
- Exceptional written and verbal communication skills
- Ability to type 45+ WPM with strong attention to detail
- Availability to work rotating weekends and holidays
- Valid driver's license for occasional off-site client meetings
- Pass background check and drug screening