Job Description
Join our award-winning team at Chicago Tech Solutions as a Customer Support Trainee! We're seeking passionate individuals ready to launch their careers in customer service excellence. This direct-hire opportunity includes comprehensive training on our cutting-edge platforms and mentorship from industry experts. Located in the heart of downtown Chicago, you'll work with innovative products while developing transferable skills in communication, problem-solving, and client relationship management. Our supportive environment fosters growth, with clear pathways to advancement into senior roles. Enjoy competitive benefits, professional development stipends, and a vibrant workplace culture that values collaboration and continuous learning. Apply today to become part of Chicago's premier tech support team!
Responsibilities
- Master company products/services through structured training programs
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify process improvements to enhance customer experience
- Participate in weekly skill-building workshops
- Meet performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong written and verbal communication skills
- Proficiency in Microsoft Office and Google Workspace
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting aptitude
- Positive attitude and eagerness to learn
- Authorization to work in the United States