Job Description
Join NexusTech Solutions as a Customer Support Trainee and kickstart your career in tech without prior experience! We provide comprehensive paid training to transform your passion for helping others into a professional skillset. Our Seattle-based team fosters a collaborative environment where you'll master cutting-edge CRM tools and industry best practices. This role offers growth opportunities into specialized support positions with competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Complete comprehensive 4-week paid training program covering communication protocols, troubleshooting techniques, and company products
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Document support interactions accurately in our ticketing system (Zendesk)
- Collaborate with senior agents to resolve complex technical issues
- Contribute to knowledge base articles to improve self-service resources
- Participate in weekly performance reviews and skill-building workshops
- Uphold company SLAs while maintaining customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Excellent written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Proficient with basic computer applications (email, browsers, MS Office)
- Ability to work in a fast-paced, team-oriented environment
- Customer service mindset with a passion for helping others
- No prior experience necessary – we provide all training!
- Must be authorized to work in the United States