Job Description
Launch your career in customer service with our comprehensive paid training program! Fort Worth Tech Solutions is seeking motivated individuals to join our award-winning support team as Trainees. No prior experience required – we provide all the tools you need to succeed in a fast-paced tech environment. Enjoy competitive pay, full benefits, and a clear path to advancement.
Our 6-week paid training covers industry-leading platforms, conflict resolution, and technical troubleshooting. You'll receive personalized mentorship from senior specialists while building skills that open doors to lifelong career opportunities.
Responsibilities
- Master company products/services through structured paid training curriculum
- Handle customer inquiries via phone, chat, and email with empathy and efficiency
- Document interactions accurately using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics during training and probationary period
- Contribute to continuous improvement of support processes
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, web navigation)
- Ability to learn technical systems quickly
- Customer-first mindset with problem-solving aptitude
- Available for full-time schedule (40 hrs/week)
- Passion for helping others and technology