Job Description
Join our award-winning customer support team at Orlando Tech Solutions! We're seeking passionate individuals to kickstart their careers in tech support through our comprehensive training program. As a Customer Support Trainee, you'll receive hands-on mentorship from industry experts while delivering exceptional service to our diverse client base. This role offers clear pathways to advancement within our rapidly growing organization, with opportunities to specialize in cloud services, cybersecurity, or enterprise software. Enjoy competitive benefits including health insurance, retirement plans, and quarterly team-building events in sunny Orlando!
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat support channels
- Document cases accurately in CRM systems with attention to detail
- Collaborate with senior agents to troubleshoot complex technical issues
- Contribute to knowledge base articles and process improvements
- Maintain 95%+ customer satisfaction score targets
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years customer service or technical support experience
- Proficient in Microsoft Office and basic troubleshooting tools
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving aptitude with analytical mindset
- Available for rotating weekend shifts (1-2 days/month)
- Valid Florida driver's license (for occasional client site visits)