Job Description
Join our award-winning customer support team at NexusConnect Solutions! We're urgently seeking motivated Customer Support Trainees in Chandler, AZ to launch their careers in a dynamic tech environment. No prior experience required – we provide comprehensive paid training and career growth opportunities. Work remotely with flexible hours and competitive benefits including health insurance, 401k matching, and professional development stipends.
Our Chandler hub offers a collaborative culture with monthly team outings, mentorship programs, and fast-track promotion paths for high performers. Perfect for recent graduates or career changers passionate about problem-solving and helping customers succeed.
Responsibilities
- Master product knowledge through our immersive 4-week paid training program
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction target
- Document support cases using Salesforce CRM with precise detail
- Collaborate with senior agents to troubleshoot complex technical issues
- Identify product improvement opportunities through customer feedback analysis
- Maintain 25+ daily case resolution while adhering to SLA standards
- Participate in weekly coaching sessions and skill-building workshops
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Exceptional written and verbal communication skills
- Proficient in Microsoft Office and comfortable learning new software
- Ability to type 40+ WPM with 98% accuracy
- Customer service mindset with patience and empathy
- Available to work flexible shifts including weekends
- Must pass pre-employment background check and drug screen
- Valid Arizona driver's license for occasional on-site events