Job Description
Join our award-winning customer support team with comprehensive paid training! TechSolutions Inc. is seeking passionate individuals for our Customer Support Trainee program in Baltimore. No prior experience required – we provide all the tools you need to succeed. Enjoy competitive pay, benefits, and clear career advancement paths. Our 8-week paid training covers product knowledge, troubleshooting techniques, and soft skills development. Transform your career in a supportive environment where your growth is our priority.
Responsibilities
- Master company products/services through structured paid training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with senior support staff to resolve complex issues
- Contribute to process improvement initiatives
- Meet performance metrics during and after training period
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Customer-focused mindset with patience and adaptability
- Ability to multitask in fast-paced environments
- Must pass background check and drug screening