Job Description
Join our award-winning support team in San Antonio! We're seeking motivated Customer Support Trainees for immediate full-time roles. No prior experience needed—just your passion for helping others and a desire to grow with us. Enjoy competitive pay, comprehensive training, and a dynamic team environment. Start your career journey today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Participate in ongoing product and service training
- Meet daily performance metrics and quality standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Customer service mindset with empathy and patience
- Quick learner with attention to detail