Job Description
Join our award-winning customer excellence team as a Customer Support Trainee in sunny Orlando! This entry-level position offers paid training and flexible hours while launching your career in tech support. We're seeking empathetic communicators ready to master our cutting-edge platforms and deliver 5-star service to global clients. Enjoy a collaborative environment with growth pathways to specialist or leadership roles. No experience required – just your passion for helping others!
Responsibilities
- Master product knowledge through immersive training modules
- Resolve technical issues via phone, chat, and email channels
- Document interactions in CRM systems with precision
- Collaborate with senior agents on complex customer cases
- Identify opportunities to improve customer experiences
- Maintain 95%+ customer satisfaction metrics
- Adhere to data security protocols
Qualifications
- High school diploma or equivalent
- Exceptional written and verbal communication skills
- Proficient in Windows OS and basic software
- Type 40+ WPM with high accuracy
- Ability to multitask in fast-paced environments
- Previous customer service experience preferred
- Flexible availability including weekends
- Must pass background check