Job Description
Join our award-winning customer support team as a Trainee and launch your career in Atlanta's thriving tech hub! At Nexus Solutions Group, we invest in talent through our comprehensive 8-week paid training program designed to transform passionate individuals into customer experience experts. Enjoy hybrid work flexibility, industry-leading benefits, and clear growth pathways to senior roles. Our collaborative culture celebrates problem-solvers who thrive in dynamic environments – no experience required, just drive and empathy.
Why Choose Us?
- Comprehensive paid training with certification
- Hybrid work schedule (3 days office, 2 remote)
- Tuition reimbursement for further certifications
- Quarterly performance bonuses
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with senior agents on complex escalations
- Identify process improvements during training phase
- Meet weekly productivity and quality metrics post-training
- Participate in monthly innovation workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and Google Workspace
- Customer service mindset with patience and empathy
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting aptitude
- Valid US work authorization
- No prior experience required – training provided